May 2022 — Nov 2023

Key Achievements:

Successfully drove enhancements in client services for ISPs, mobile operators, and data centers through an innovative CGNAT solution.

Demonstrated excellence in B2B communication, leading to effective sales strategies and heightened client engagement.

Significantly contributed to revenue generation in the initial months and influenced substantial indirect sales by supporting partners and team members.

Expanded market reach by opening new regions, including the Middle East, Arabia, and Australia, while also supporting sales pipelines in regions like Latin America.

Served as the sole International Sales Manager in the team for the last 9 months.

Product Development: Led the development of robust and scalable CGNAT virtual software services.

Sales Strategy: Devised and executed comprehensive B2B sales strategies, emphasizing unique selling propositions and market demand.

Team Management: Provided effective support to a sales team, ensuring optimal performance in sales development, after-sales services, client support, coaching, and consulting.

Client Service Excellence: Established and maintained high-quality client support services, fostering client satisfaction and loyalty.

Consulting Expertise: Offered valuable consulting services to guide clients in optimizing the use of IT services for maximum efficiency.

Managed interactions with call-center clients, catering to both Arabic and English-speaking customers.

Conducted negotiations and consultations proficiently in both Arabic and English languages.

Handled queries and effectively resolved controversial or conflict situations.

Ensured seamless interaction with related departments to address client needs.

Consistently served an average of 70 clients per day. 

Business Development and Company Sales (Export Sales, Start-up Project):

Led the search and attraction of partners, suppliers, and clients, including strategic engagements. Conducted negotiations of various complexities, including high-level discussions with top officials of Russian companies. Established and managed key relationships.

Oversaw the purchase of goods in Russia, including IT equipment, components, clothing, and consumer goods. Orchestrated export deliveries to Iraq, managing logistics, and interacting with customs authorities.

Handled related contractual work, facilitated mutual settlements, and managed document flow.

Engaged in active business trips across Russia to foster partnerships and support business initiatives.

Conducted comprehensive market analysis, evaluating products, competitors, and prices.

Managed a portfolio of 35 partners, successfully closing 9 deals with a cash circulation of $350,000.00 before the onset of the coronavirus pandemic that impacted the economy and led to border closures.

April 2013 — september 2017

4 years 6 months

Participation in the organization and conduct of protocol events and diplomatic visits.

Effective cross-functional interaction with international teams.

Working with English and Arabic languages, conducting negotiations, presentations, and translations.

Managing 30 partners and arranging 2-3 meetings a day. 

September 2011 — april 2013

1 year 8 months

- IT support for the Foundation's activities (Internet, networks).

- IT team management, training, knowledge transfer, mentoring.